and AI psychotherapy.
This HOW Human Corporate Resource page helps everyone to accelerate their understanding before we talk through how the technology can be used in your enterprise. The page is a central resource for support stakeholders as they conduct internal conversations with regards to the deployment of next-generation psychology engagement and AI psychotherapy.
In 2016, in developing a disruptor to the psychometric tool market, we were creating more and more Psychology Artificial Intelligence. This led to the concurrent development of an AI Psychotherapist for people dealing with Anxiety, Stress, Addiction and Mild-Moderate Depression.
Our psychology-based products operate in an environment for authentic conversation – what we call ‘The Listening Space’. Unlike any chatbot, smart assistant or smart speaker, our AI is ‘curious tech’ predicated on seeking to understand through questions rather than simple or scripted responses.
Pre-COVID, World Health Organisation reported that half a billion people worldwide were dealing with anxiety and mild-moderate depression. It’s fair to say that this figure has risen.
Every corporate activity is dependent upon individual and collective psychology. So stakeholder psychology ultimately has a financial correlation.
In late 2019, World Health Organisation reported that, globally, companies were taking a trillion dollar hit through non-productivity due to AMMD.
Deloitte reported in January 2020 a similar forty-two billion pound impact on the UK corporate economy.
Deloitte also asserts that an ROI of 5:1 can be realised from appropriate mental wellbeing interventions.
But there’s a bigger corporate picture to consider.
Freely available to everyone citizen in the world who wishes to talk about Anxiety, Stress (including PTSD), Addiction and Mild-Moderate Depression, Bunty is an AI Psychotherapist that can assess psychology, engage in unlimited conversations and use feedback to inform the development of better conversation and therapy. It underpins all of our work including Human Orienters and Wallace that form HOW Human.
Human Orienters is a psychology sense-making framework that helps employees to understand individual and collective unconscious psychology. Applications of the technology range from recruitment psychometrics through to coaching, team building & management, employee engagement, 24/7 real-time culture views and more.
Wallace is a true therapist that helps you to make sense of your psychological situation by engaging with the subconscious (emotional) 98% of your psychology. Deployed in a corporate context, it underpins effective psychological safety in the workplace.
HOW Human is the integration of psychology sense-making and psychotherapy to nurture psychological safety in the workplace.
Mental health solutions available today tend not to address underlying psychological issues – they’re sticking plasters. This would include tablets, apps on phones and Cognitive Behavioural Therapy.
We need something omnidirectional, proactive and able to hold a humane therapy conversation. Importantly, we need something available to everyone that is there to address the problem rather than simply fix the symptoms.
Employees confidentially speak 24/7 to Wallace through any digital device. Throughout their therapy journey, psychology is assessed and measured so we track clinical improvement.
In keeping with a typical human conversation, our unique IP enables generative, unscripted, evolving discourse. As you can see, it is using such therapy approaches as paraphrasing and reflection as well as linguistic tools including metaphors, and context.
Each conversation is transcribed and stored in a secure Vault – at the end of the conversation, Wallace seeks out feedback from the user so that we can determine the effectiveness of the engagement and take lessons from it.
Metadata is used for Business Intelligence dashboards and we create a ground-breaking ‘Litha Memory’ that connects not just explicit data but also the implicit – not just facts, but also feelings, sentiments and emotions.
This means that the employee’s personal therapist is always available, remembers them, remembers what they said, and learns from it.
So think about this
Let’s say that you have a contact centre of 100 people.
Well, we know that the Projected Economic Impact of £2,000 per person per year equates to two hundred thousand pounds – and that this doesn’t take into all of the other aspects that fall out of wider issue of poor psychological safety. And if the annual churn is employees is more than 30%, we need to think about a lot of recruitment fees, management time, onboarding and more.
Use HOW Human in your recruitment process to the point that you can have all first interviews conducted by AI. Going ahead, the same technology can support individual personal development, ongoing team engagement, employee surveys and a variety of other applications to streamline your processes and pass tasks onto the AI.
Or use HOW Human to identify and nurture relationships with future candidates – and use the technology to spot when people are declining in performance, feeling disconnected from the team, thinking of leaving…
So that’s just two simple applications where HOW Human can reduce a process burden; build employee engagement and help with team dynamics.
Crucially, HOW Human uses every social interaction to not only build memory but also assess underlying psychology which can trigger therapy conversations.
HOW Human proactively introduces a confidential AI Psychotherapist to those people who may not even have thought of talking through their anxiety and mild-moderate depression.
Our Pathfinder is a straight-through process of building a version of HOW Human that suits your organisation.
We work in Waves – and the Exploration and Discovery Wave is where we build relationships with key stakeholders – the advocates and influencers who will work with us to articulate the business benefit to the workforce – and key people regarding policies, processes, regulatory compliance, etc.
After this, we go away and build against the signed-off architecture in the Prototype Wave – this includes the AI platform, our Dynamic Learning System and your own Listening Space.
After we have trained the AI against your requirements, the Pilot Wave starts with 50 users and rises as the technology is robustly used and challenged.
These Waves work to enable the ultimate goal of creating a culture in your organisation that embraces the technology – we want employees to see it as an essential part of their desktop and smartphone home page – and this is achieved through the advocacy of the original stakeholders as well as those people in HR, SLT and SMT that are involved in the build.