Our work with conversation agents (the Gyral Space) is driven by our mantra for any of our technology: make it easy, make it powerful, make it beautiful.
There is no doubting the power of developing Dynamic Learning Systems like our Gyres. The easy and beautiful elements rest with the user interface – the Gyral Space.
Our Gyral Spaces are designed to be accessible through any channel, ranging from text within messenger services through to voice access in smart assistants and smart speakers.
Start a conversation in Signal, continue it on Telegram, finish it with a chat on Alexa.
Embedded within this is our leading-edge approach to conversational technology, using psychology and linguistics to create a safe space for people to talk.
The Gyral Space underpins all types of conversation agent. It is an environment where our curious technology can conduct human-like conversations.
The foundations to the Gyral Space is one person-centred conversations where the technology asks questions as it seeks to understand.
By being asked questions, users and customers become more comfortable with talking about themselves which means that their needs are better articulated as rapport is built.
As we enable generative conversations, users can go off-topic, and the technology can go with them. People rarely stray from the point: they are simply using the power of conversation to explain a point from a different direction – and the Gyral Space lets it happen.
Every conversation with a Gyral Space gives an opportunity to understand the emotions of the user / customer.