GYRAL SPACES Omnichannel. Bidirectional. Human.

Our work with conversation agents (the Gyral Space) is driven by our mantra for any of our technology: make it easy, make it powerful, make it beautiful.

There is no doubting the power of developing Dynamic Learning Systems like our Gyres.  The easy and beautiful elements rest with the user interface – the Gyral Space.

Our Gyral Spaces are designed to be accessible through any channel, ranging from text within messenger services through to voice access in smart assistants and smart speakers.

Start a conversation in Signal, continue it on Telegram, finish it with a chat on Alexa.

Embedded within this is our leading-edge approach to conversational technology, using psychology and linguistics to create a safe space for people to talk.

The Gyral Space underpins all types of conversation agent.  It is an environment where our curious technology can conduct human-like conversations.

The foundations to the Gyral Space is one person-centred conversations where the technology asks questions as it seeks to understand.

By being asked questions, users and customers become more comfortable with talking about themselves which means that their needs are better articulated as rapport is built.

As we enable generative conversations, users can go off-topic, and the technology can go with them.  People rarely stray from the point: they are simply using the power of conversation to explain a point from a different direction – and the Gyral Space lets it happen.

Every conversation with a Gyral Space gives an opportunity to understand the emotions of the user / customer.

Too many chatbots are still mechanistic – they may be moving away from an over-reliance on decision trees and tasks but are still not personalised and tangential in their conversations.
When a user / customer engages with a Gyral Space, they are talking to a technology that listens as it slowly learns to communicate just like them.  It understands their accent and regional idioms as well as the things that they like to talk about.  In a Gyral Space, they can stray from the point and enjoy their chat.
OMNIDIRECTION
Gyral Spaces are Omnidirectional – our commitment to connectivity and integration means that your users and customers to engage through a wide range of channels.
They can talk to your organisation 24/7 through messenger services (e.g. Telegram), in Streams (e.g. Slack), Smart Assistants (e.g. Siri) and Smart Speaker (e.g. Alexa and Google).
All conversations are transcribed and can be attached to any of your data sources (e.g. CRM).
BIDIRECTION
It’s time to move away from transactional conversations.
Gyral Spaces are Bidirectional as it asks more questions than it answers.  Predicated on being ‘curious technology’ a Gyral Space seeks to understand – this helps you to understand your users and customers more.
You can also commission your Gyral Space to proactively engage with the community: offering advice and insights as well as asking questions.
HUMAN
Whether the conversation is by text or voice, it needs to feel human.
Our background in psychology and linguistics underpins every conversation – serving to build a relationship every time – ranging from psychotherapy to customer services, human resources, and more.
Every form-filling activity that your user / customer encounters can now be completed entirely through conversation instead.
INTELLIGENCE
In addition to reflective and predictive analytics,  a Gyral Space provides conversational analytics & insights too.
Simpler information relates to channels used, volume of engagements, duration, etc.
What also give an organisation insights into emotional engagement, perspective, and moods.
We are also able to provide Prospective Analytics as Risk is heavily linked to psychology.
GOT SOME QUESTIONS?
Litha invests in extensive research to create leading-edge conversational AI.  Whether it is through text or voice, you want to have an environment that greatly engages with end-users but also satisfies your own technical compliance.  Feel free to speak to us about our Conversational AI Platform and we will have one of our lead scientists to talk through the technology.